Delivery Exception Intelligence for a Regional 3PL

CLIENT PROBLEM

A regional 3PL managing 400+ daily shipments had its operational data split across three systems that never talked to each other: delivery status and proof-of-delivery logs in a transport management system, live vehicle location and ETA estimates in a GPS telematics platform, and customer SLA window commitments stored in a contract database. When a shipment ran late, the first signal was typically a customer escalation — not an internal alert. Every morning, two ops managers spent two hours pulling TMS exports, cross-referencing GPS logs, and manually comparing each shipment against its contracted delivery window. By the time the report was ready, many of the exceptions it described were already resolved, compounded, or on their way to becoming formal SLA penalties.

OUR SOLUTION & ARCHITECTURE

Connected read-only to the TMS, telematics platform, and SLA contract database in a single setup session. The Knowledge Base was configured with delivery window definitions, carrier deviation thresholds, and customer tier escalation rules — written in plain language by the ops lead, not an engineer. Autonmis then ran continuous cross-source evaluation: comparing live ETA estimates from telematics against contracted delivery windows from the SLA database, and flagging shipments that were trending toward breach before they crossed the threshold.

Exception alerts routed to the relevant account manager with full context — shipment ID, current ETA, contracted window, and minutes to breach. A structured morning brief covered overnight exceptions, sorted by severity and customer tier. The manual export process was retired on day one of go-live. The workflow went from initial scoping to production in 16 days, with zero engineering involvement after source connection.